Complaints

What Happens If We Make A Mistake?

We always aim to provide excellent customer service and when that doesn’t happen we want to know why. Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this. If you are not happy with the service that you have received please contact a member of our team either by e mail, telephone or letter at the following address: Complaints Officer Simply Mortgages Meadow View, Moss Lane Catforth Preston PR4 0HU Email: admin@simplymortgagesnw.co.uk Phone: 01772 217917 We will then independently investigate the issues that you have raised and advise you of our findings. Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address: Financial Ombudsman Service Exchange Tower London E14 9SR Email: complaint.info@financial-ombudsman.org.uk Phone: 0800 023 4 567 Fax: 020 7964 1001

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Important Info

Think carefully before securing other debts against your home. Your mortgage is secured on your home, which you could lose if you do not keep up your mortgage repayments.

We will charge a fee for our advice. Please refer to the Terms of Business for further information.

Simply Mortgages is a trading name of Simply Mortgages (NW) Ltd. Simply Mortgages (NW) Ltd is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 831644. We are a credit broker, not a lender.

Registered in England No. 11706326. Registered office address for Simply Mortgages (NW) Ltd is Meadow View, Moss Lane, Catforth, Preston, PR4 0HU. The FCA does not regulate some investment mortgage contracts. Calls may be recorded for training and monitoring.

We receive commission from lenders. Different lenders pay different commission amounts depending on their commission models. The commission received does not influence the interest rate or the products we recommend. You have the right to request information on the amount of commission we receive from a particular lender before proceeding with an application.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT